BORN IN MIAMI. MADE TO MOVE.
LEGAL
PRIVACY POLICY
Last Updated: April 7, 2026
This Privacy Policy explains how Half Moon Empanadas and its affiliates ("Half Moon Empanadas," "we," "our," or "us") collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our online services.
This Privacy Policy is intended for customers and website visitors in the United States. It applies to information collected through our website and related online ordering experience, including orders placed for shipping or local delivery through our website. It does not govern the independent privacy practices of third-party websites, platforms, or delivery applications.
CONTENTS
OVERVIEW
We use personal information to operate our website, fulfill orders, communicate with customers, maintain security, improve our products and services, and comply with legal obligations.
By using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website.
INFORMATION WE COLLECT
- Contact and account information: such as your name, email address, phone number, delivery address, billing address, and any account credentials you choose to create.
- Order and transaction information: such as the items you purchase, order history, payment status, delivery method, order notes, gift details, and customer service communications.
- Payment information: payment card and billing information is processed through our payment service providers. We do not store complete payment card numbers on our own systems unless expressly stated at checkout.
- Device and usage information: such as IP address, browser type, operating system, pages viewed, referring pages, session activity, approximate location derived from IP address, and interactions with our site.
- Marketing preferences: such as whether you choose to receive promotional emails and your preferences or responses to campaigns.
- User-submitted content: such as reviews, feedback, survey responses, photos, or other materials you choose to send to us.
SOURCES OF INFORMATION
- Directly from you: when you place an order, create an account, sign up for communications, submit a form, contact us, or otherwise provide information.
- Automatically from your device and browser: through cookies, analytics tools, server logs, and similar technologies used on our website.
- From service providers and business partners: such as payment processors, website hosting providers, analytics vendors, customer support tools, fraud prevention vendors, and order fulfillment or delivery partners.
- From third parties acting at your direction: for example, when someone sends you a gift, places an order for you, or uses a third-party service to interact with us.
HOW WE USE INFORMATION
- To process and fulfill orders: including payment processing, order confirmation, shipping, delivery coordination, refunds, replacements, and customer support.
- To operate and improve our website and services: including website administration, analytics, troubleshooting, product improvement, and quality assurance.
- To communicate with you: including transactional messages, responses to questions, service updates, order notifications, and, where permitted, marketing communications.
- To protect our business and customers: including fraud prevention, security monitoring, abuse prevention, and enforcement of our terms and policies.
- To comply with law: including recordkeeping, tax compliance, responding to lawful requests, and establishing, exercising, or defending legal claims.
HOW WE DISCLOSE INFORMATION
- Service providers: We may disclose personal information to vendors that help us operate our business, such as website hosting providers, ecommerce platform providers, payment processors, analytics providers, marketing support vendors, shipping partners, and customer support tools.
- Business partners and fulfillment partners: We may disclose information when necessary to complete your order, provide delivery or shipping services, or support promotions or co-branded offerings.
- Corporate transactions: We may disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar transaction.
- Legal and safety disclosures: We may disclose information if required by law or if we believe disclosure is reasonably necessary to protect our rights, customers, employees, or the public.
- At your direction or with your consent: We may disclose information where you request it or expressly authorize us to do so.
RETENTION AND SECURITY
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, recordkeeping, customer service, dispute resolution, compliance, and security.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
YOUR CHOICES AND RIGHTS
Depending on where you live and subject to applicable law, you may have the right to request access to certain personal information, request correction, request deletion, or appeal a denial of a privacy request. You may also have the right to opt out of certain targeted advertising or similar data uses.
You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message. Transactional or service-related communications may still be sent when necessary.
- To submit a privacy request: please email info@halfmoonempanadas.com with enough information for us to verify and respond to your request.
- Verification: We may request additional information to verify your identity before fulfilling a request.
- Authorized agents: Where applicable, we may require proof that an agent is authorized to act on your behalf.
CHILDREN'S PRIVACY
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review and delete the information when appropriate.
THIRD-PARTY SITES AND SERVICES
Our website may link to third-party websites, services, social media platforms, or delivery platforms. Those third parties have their own terms and privacy practices, and we are not responsible for their content, security, or privacy practices.
When you use a third-party delivery app, marketplace, or payment method, your information may also be collected and processed by that third party under its own policies.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date at the top of this page and may provide additional notice where required by law.
CONTACT US
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us at:
Half Moon Empanadasinfo@halfmoonempanadas.com
8200 NW 41st St, Miami, FL 33166